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IWU BSM Program Spotlight:
Total Quality Management
Woven throughout the IWU BSM curriculum, the principles of Total Quality Management are taught. TQM is a management method that when done correctly, balances the realities of your company's operations with human resources. The BSM degree program teaches you the basic organizational principles that give you the skills to achieve this balance.
About Total Quality Management
Combining communication practices to create effective meetings, more inspired decision making, and better teamwork, total quality management is what will distinguish you from others at your business.
The method is designed with a primary goal: to meet performance requirements of your customer through the development of an effective business operational model. More specifically, total quality management is the foundation for:
- Meeting Customer Requirements
- Reducing Development Cycle Times
- Just In Time/Demand Flow Manufacturing
- Improvement Teams
- Reducing Product and Service Costs
The Principles of total quality management include:
- Quality can and must be measured and managed. Its improvements must be continual and planned. And every employee must participate.
- Everyone has a customer and is a supplier.
- Processes, not people are the problem. Problems must be prevented, not just fixed.
- Goals are based on requirements, not negotiated.
- Life cycle costs, not front end costs.
- Management must be involved and lead.
To learn more about IWU's BSM program and the business and life-changing skills we teach, request an information packet.
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